FAQS
To ensure optimal performance, clean your ice maker at least once a week, depending on usage. Regular cleaning prevents scale buildup, which can block the pump and cause the machine to malfunction.
General Maintenance
- When not in use: Use clean water and activate the self-cleaning mode. Once complete, dry the unit thoroughly.
- When limescale forms on the evaporator, apply a nickel-safe cleaner for deep cleaning and dry thoroughly afterward.
Daily Cleaning
- In standby mode, press and hold the "TIMER" button for 5 seconds to activate the Cleaning Mode.
- After draining the water, return the drainage hose (on the right side of the water tank) to its normal position. Repeat cleaning if needed.
Deep Cleaning
- Turn off the water supply, drain the water tank, and return the drainage hose to its original position.
- Dilute the cleaning solution as instructed, then pour it into the water tank up to the "MAX" level.
- In standby mode, press and hold the "TIMER" button for 5 seconds to activate the Cleaning Mode.Once finished, drain the solution, refill the tank with fresh water, and run a few cleaning cycles. Drain again to ensure no residue remains. Discard the first batch of ice to ensure no cleaning solution residue remains.
Cloudy ice cubes often result from impure water. Use drinking water or distilled water for clearer ice. If the water quality is consistently poor, consider installing a water filter kit.
No, we strongly advise against this. High concentrations of milk or juice can clog the pump and shorten its lifespan. Additionally, milk proteins may calcify and react with the machine's internal PU water pipe, potentially causing damage.
The ice maker does not have a refrigeration function. High ambient temperatures, especially in summer, can accelerate melting.
- Close the lid to maintain the internal temperature.
- Place a fan near the machine to disperse heat.
- For long-term storage, transfer ice cubes to a refrigerator.
This may happen if the ice-making time is too long or if the room temperature is very low. To adjust ice thickness
- Use the “+” and “-” buttons on the control panel.
- The number in the bottom-left corner of the display indicates the set ice-making time (default is 0).
- Press “+” to increase the time in 1-minute increments for thicker ice or “-” to reduce it for thinner ice.
Leaks may occur if the PUA tube inside the machine became disconnected during transport. Here's what to check:
- Ensure the drain pipe is connected. The machine uses gravity drainage and includes a black drain plug at the port to prevent dust. For first-time use, move the plug and connect the drain pipe. Afterward, keep it connected at all times to maintain smooth drainage.
- If needed, remove the back cover to reconnect the tube manually.
- If you need assistance, contact the Euhomy team for a step-by-step video guide.
The machine is made of stainless steel but comes with a white protective film to prevent scratches and fingerprints. If you prefer the stainless steel appearance, simply peel off the protective film.
Troubleshooting
Manuals
The issue has still not been resolved?
Please contact customer service.
Please contact customer service.
Contact Information
Customer Service: support@euhomy.com
Business Inquiries: market@euhomy.com
Business Inquiries: market@euhomy.com
Phone Number:Toll-Free
+1-888-677-2090 (US) Mon to Fri, 8AM - 4PM (PT)
