Euhomy 1-Year Limited Warranty

Euhomy is dedicated to delivering top-notch products and outstanding customer service. We back our products 100% and are here to support you every step of the way. To activate your warranty, please click here. To request customer service, feel free to contact us here  anytime!

Euhomy 1-Year Limited Warranty

The One-Year(1) Limited Warranty is valid for purchases from this website or official Euhomy purchase channels such as Amazon, Tiktok and Walmart. It covers the original owner and product only, and isn’t transferable. For purchases made through unauthorized resellers, we recommend you to contact them directly.

Euhomy guarantees the unit is free of material and workmanship defects for one year from the purchase date, as long as it's used under normal household conditions and maintained per the User Manual. This is subject to certain conditions and exclusions as follows： 

What is covered? 

If the original unit or non-wearable parts are found defective, as determined by Euhomy, we will arrange repair or replace it within one year from the purchase date. If you receive a replacement unit, the warranty lasts for the remainder of the original warranty.  

What is not covered？

(a) Normal wear and tear on the unit or parts, as well as any parts lost or damaged due to human factors after delivery; Replacement parts are available for purchase. Feel free to contact us using the methods provided below.

(b) Damage from misuse, mishandling, accidents, or not following the operating instructions;

(c) Exposure to liquids or foreign substances;

(d) Repairs or modifications not performed by Euhomy;

(e) Use in commercial settings or non-household environments (except for commercial models).

How to get service？

If your appliance isn't working properly or if you need any assistance, we offer several ways for you to get in touch with us.

You can reach us by calling +1-833-362-2655 (US), emailing support@euhomy.com, or clicking here to submit a contact form. For specific product categories, we also offer potential upgrades to enhance your warranty to our VIP service.

Our phone lines are open from Mon to Fri, 9AM - 6PM(ET) and we normally respond to emails and forms within 24 business hours. To help us assist you better, we recommend that you register your product online at （Activate Warranty） and have the appliance with you when you call us. If you reach out via email,  sometimes our emails might end up in your spam folder, so please check there to make sure you don’t miss our response. The proof of purchase will be needed when you request a warranty service.

In addition to our one-year warranty, we offer lifetime technical support. After the warranty expires, you can arrange for service at an additional cost. Feel free to contact us anytime with any issues.