Returns & Exchanges

30-Day Returns & Refunds Policy

At Euhomy, your satisfaction is our top priority. We understand that sometimes a product might not be the perfect fit, and we're here to make the return process as smooth as possible.

Eligibility for Returns 

• You can return items within 30 days of purchase. Items must be returned in new or mint condition.
• Please ensure that all products are returned in their original packaging, including all accessories like manuals and keys.

Note: Bulk orders (more than 5 units) are not eligible for returns. 

How to Return

• Reach out to our customer service center to get a return authorization and detailed instructions.
• Pack your item securely, including your proof of purchase and the reason for the return.

Note: For non-quality related returns, shipping costs will be the buyer's responsibility.

Exchanges 

We generally do not offer exchanges. However, if you have a special request, feel free to reach out to our customer service center to see what we can do. We're here to help! 

Refunds 

Once we get your return, we'll check it over. If it meets our policy conditions, we'll process a full refund of the purchase price (excluding any original processing and handling fees) within 3-5 business days. The refund will be credited to your original payment method. We aim to make this process smooth and hassle-free. 

Additional Information

• Please ensure items are returned in their original condition. We may not be able to process returns for products that are damaged or missing parts.
• This return policy does not affect your warranty rights, which remain in full effect.

If you have any questions about our 30-day return policy, please call us at +1-888-677-2090 (US) （Mon to Fri, 8AM - 4PM(PT)） or email us at support@euhomy.com.