General questions

We currently do not ship on weekends or holidays. Most items will be shipped out within 2-3 business days of successful payment processing.
The delivery takes 5–10 days in the continental United States.
We currently ship in the continental United-States. For shipping outside of these areas, please email us at support@euhomy.com.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: – United-States: 3-7 days
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at support@euhomy.com, and provide us with your order number and the new delivery address that you need to change it to. We will get back to you within 48 hours on business days.

Warranty&Service

To begin a warranty request, or request support, please email Euhomy at support@euhomy.com.

Limited Warranty
One (1) year from the date of delivery of the product.

What is covered:
Product failure during the limited warranty period, due to a defect in material or workmanship.

What is not covered:
1. Product failure due to abuse misuse, improper use, or commercial use.
2. Damage to the product by accident, fire, floods, or act of God.
3. Incidental or consequential damages caused by possible defects with this product.
4. Labor and other charges to install and/or remove the product.
5. Parts lost or damaged due to human factors after the product is delivered intact.

Note: Order ID # of your purchase is REQUIRED for us to validate your transation for all warranty-related issue.
All Euhomy products come with a one-year limited warranty and after-sales services. It can't be extended.
We are very sorry if you encounter any issues with our product. Please email Euhomy at support@euhomy.com. When emailing, please include the order number, a description of the issues and if convenient, a short video to show the problem. We will get back to you asap within 48 hours on weekdays and help to resolve the issues for you.
You may return your undamaged and unused product with its original packaging within 30 days of purchase to receive a FULL Refund for any reason. If the reason for return is non-quality related, the customer needs to cover the return shipping costs. If the reason for return is quality-related, we may review each case individually with our customers to determine the best course of action and solution for the situation.
We only replace items if they are defective or damaged. If you would like to exchange the item you purchased for another model or size, it follow the same conditions as returns. Please email Euhomy at support@euhomy.com. When emailing, please include the order number and the details of your requestl. We will get back to you within 48 hours on weekdays and help with the exchange.
All Euhomy products come with a one-year limited warranty and after-sales services. If you encounter any isses with your purchase, please feel free to email Euhomy at support@euhomy.com to seek assistance. We will get back to you within 48 hours on weekdays.
We can provide most of the easily replaceable parts for our products. If you need to purchase a replacement part, please email Euhomy at support@euhomy.com. When emailing, please include the order number in your email, the replacement part you want to purchase, and if possible, a pic of that part. We will get back to you within 48 hours on weekdays.

General Ice Maker

We suggest you use filtered water. Please do not use milk, beverage or alcohol to make ice.
We suggest you use ice maker cleaner or vinegar orlemon water. Unplug the machine, rinse all detachable parts with warm detergent water, wipe the all the internal parts with soft cloth, add fresh water to the reservoir and run a few cleaning cycle.
It's better to clean it once a week.
Yes, they can be replced. Please contact customer support team(support@euhomy.com) for further help.
No. So we suggest you remove ice cubes from the ice basket and store them in the refrigerator if you don’t use these ice cubes for a long time.
You can find the model number of the ice machine on the nameplate located at the back of the machine.
Please let the machine stand in an upright position for at least 24 hours to allow the refrigerant and oil inside to settle well before plugging it in.

Cube Ice Maker

Here are the steps on how to start the self-cleaning program:
1. Plug in the machine.
2. Please DO NOT press the power button to start the machine.
3. After you plug it in, please long-press the "Timer" button for more than 5 seconds.
4.The self-cleaning program will need about 15-20 mins to complete.
It is recommended to use drinking water or filtered water.
It may be because that your ice making time is set too long, or that the ambient temperature is too low. You can reduce the ice making time to -6 by pressing the minus key on the touch panel.
The ice maker does not make ice individually and we designed it this way to improve the efficiency of ice making. The ice machine comes with a scoop. You can easily separate the ice with it.
For the countertop models (IM-F&IM-FA&IM-FD&IM-FP),to drain out the water in the internal tank and the top water reservoir completely, please plug in the unit but don’t press the power button to start the unit, just remove the drain port cap at the back. Wait some minutes, all of the water will flow out.
We’re sorry that we don’t have bottles sold separately. We suggest you buy a bottle with a diameter of about 5cm or 2inches. Below is a suitable water bottle on Walmart. The following is the product link: https://www.walmart.com/ip/278546989
Yes. Any water from the ice that melts is recycled into making more ice.

Car Refrigerator

The car refrigerator needs to be placed in a cool and ventilated area. It cannot be placed in a humid environment to prevent the risk of electric leakage and electric shock.
The machine automatically stops making ice when it detects that the ice is full.